WHAT MEDICAL ADMINISTRATIVE ASSISTANTS DO?

Medical administrative assistants are essential for the healthcare facilities. At the same time, physicians and nurses have the expertise of directly caring for patients. They depend on support staff to focus on administrative and operational tasks. Medical administrative assistant performs the tasks to manage the functions of healthcare offices, clinics, and hospitals.

These professionals can perform a number of tasks and activities in different roles. They have an amazing job and can handle direct and indirect patient services. They perform activities that require dealing with physicians, patients. They have strong people skills, great organizational habits, and administrative skills.

What tasks do Medical Administrative Assistants Do?

A medical administrative assistant's exact duties vary from the type of practice you work at. But the basic functions are similar. The medical administrative assistant uses their experience and ideas to provide administrative support with patient services. These are some of the tasks a Medical Administrative Assistant Performs -

Scheduling Appointments

It is difficult for your in-office staff to simultaneously manage multiple tasks such as answering phone calls, bills, and other administrative tasks. This leaves them with less time to deal with patients. This makes the patients unhappy. With a medical administrative assistant, the office staff has time to solve problems that require physical presence or complex work that can use their expertise and skills in the clinic.

Billing

A medical administrative assistant can also help to manage your payments and billings. Patients have the option to pay online, and they receive their bills through online mode. This makes the whole procedure smooth for the patients and user-friendly. They also get the assurance that their payment is successful and the procedure is safe and secure.

Data management

A medical administrative assistant can collect, update and manage all patient data. This allows you to store all your crucial patient data in one place. You can access this data anytime and with ease. This also allows you to perform better analysis and easily study the information related to patients.

Increase Patients

Patients do not always prefer to make appointments over calls. They are uncomfortable sharing their call information and prefer other modes to confirm the booking. A medical administrative assistant allows you to be present on various websites or apps. Patients feel safe and comfortable sharing data, and more patients are attracted to your services as you provide multiple options to confirm schedules.

Some of their other tasks are:

●     Answering phone calls

●     Recording patient histories

●     Using computers and other equipment

●     Managing medical records and charts

●     Managing lab results and sending them out

●     Maintaining office supplies and stocks

●     Managing insurance claims

What are the skills of a medical administrative assistant

Medical administrative assistants have experience in the healthcare industry and specialization that allows them to use their talent within healthcare practices. Specifically, the skills of a medical administrative assistant can be broken down into two categories: Technical Skills and Soft Skills

Technical skills used are

●     Data entry

●     Patient services

●     Medical terminologies

●     Customer billing

●     Posting payments and scheduling

Soft Skills include

●     Strong interpersonal skills

●     Multitasking

●     Effective communication

●     Organizational Skills

●     Computer skills

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